Frequently Asked Questions

• • Swimmers are always tested on their 9th class, and then again on the 10th class, should they be unsuccessful on their first attempt. Our goal is to give your swimmer every opportunity to succeed.
  • If your swimmer has been assessed as PASS, congratulations on this accomplishment. Passing a level represents a milestone in our progression program. It’s takes time to perfect, practice makes perfect and they have succeeded.

• • If your swimmer has been assessed as REPEAT on their 9th class TEST, we will automatically re-test on their 10th class to ensure that they have every opportunity to succeed. We would suggest reviewing the skill set areas that need improvement and the Coaches comments

• If at your sessions completion (10th class) your swimmer is confirmed as REPEAT, do not worry, this is entirely normal and part of the progression process. Again practice makes perfect .

No outdoor shoes!! For everyone’s health and safety outdoor shoes are not permitted on the pool deck or change rooms. Please bring indoor shoes (flip flops) to wear instead.

Please note, we do not pick up incoming calls as we want to direct all our attention to the customers and swimmers that are on location. If you wish to contact us the best method is through email. All locations work together to respond to emails very quickly.

Remember, reporting of absences and schedule changes can all be completed using your online customer account but should you need additional assistance, send us an email with the best call back time and contact number. We will then be in touch as soon as possible.

Holidays and closure dates can always be located on your customer account, Simply click the HOLIDAYS icon and it will list all the days we will be closed.

Please note if the pools are closed due to poor weather, pool fouling, mechanical breakdowns etc, your class will automatically be credited back to your account

When you first login to your customer account, you will see a VIDEO TUTORIAL, simply click on this icon and it will walk you through how to navigate the software. This will include scheduling classes/credits and placing classes on hold and rescheduling

Purchasing new classes/sessions can be completed at any time, you do not need to wait for your session to end. Actually booking well in advance, secures your space and avoids have gaps in your schedule. This can be completed either on-line, using your customer account or in person. Our desk staff team is more than happy to assist with the registration and to answer any question you may have.

Video taping and picture taking is strictly forbidden on the pool decks. We ask that you please respect others privacy at all times.

Swimmer must wear swim caps at all times. Our goal is to keep our pools clean, free from hair, and out of the swimmers eyes. This will also promote better technique when swimming. In addition it creates a great environment where the swimmers really feel part of a team. Did you know this same cap has been worn by our High Performance competitive athletes to many International Swim competitions !! Wear it with pride, you are part of something great

Please remember our makeup policy is unlimited but the reporting of absences the day of your class must be done as follows:

• Monday-Friday between 4:00-9:00pm, absences must be reported prior to 3:00pm
• Saturday & Sunday between 8:00am-11:45am, absences must be reported prior to 7:00am
• Saturday & Sunday between 12:00pm-9:00pm, absences must be reported 5 hours in advance

Why are some skills on the report card Mandatory and some skills not Mandatory?
We believe that exposing swimmers to upcoming level skills regardless of what their current level is maximizes their learning curve. In other words, we will teach them whatever they are capable of learning regardless of level as long as they reach the crucial progressions in each level.

Can my child skip a level?
Absolutely. In each 10 week session, we will teach your child progressions designated for each level in our OLYMSWIM program. Once the swimmer performs these skills correctly and consistently, we will automatically proceed to the next progression. At the end of 10 weeks we test to see how far the swimmer progressed and evaluate accordingly.

Is it normal to repeat Levels?
Yes, swimming skills take time to perfect, practice makes perfect. Your swimmers age, level of motor co-ordination and water feel all contribute to the learning curve. Sometimes it takes constant repetition to engrain fundamental skills. Remember that we are trying to build a strong foundation that will carry your swimmer throughout their life. On average swimmers will repeat all levels twice. Common sticking points are the younger the swimmer the higher the likelihood they will repeat level 3 going into 4, learning 3 cycle breathing in level 5, whip kick in level 7.

Why doesn’t Coach just work on the skills that are weak?
Most weaknesses are the result of a foundation that needs further development. The goal is to strengthen that base, this usually represents a set of skills that are fundamental (kicking and body position) . This then enables you to progress. An example would be a swimmer that is have problems executing the FLIP. The goal would not be to keep doing it over and over, but rather go back and strengthen the front and back kick separately and then come back to the FLIP